Please ensure you have read these terms. Any purchase is made only by accepting the terms and conditions.

All customers must create an account to view prices and to order. Please ensure you have read the information provided on this page regarding proof of certifications.

Our UK orders are sent via DPD Local and will require signature on delivery, occasionally alternative providers may be used.

Special timed deliveries are not available in Scotland or Northern Ireland.

Occasionally there may be a delay from our delivery partner. We do not take responsibility for this and we can not issue a refund on your delivery. – We do not take responsibility for any issues with DPD.

Any orders left outside an address or stolen from an address will have an investigation raised with DPD. Unfortunately we do not replace or refund any of these orders unless a success investigation is the outcome. – We do try our best to ensure your parcel gets to you next day, occasionally there may be a reason for a delay, especially during busy times of the year.

If any order is sent back to us due to missing delivery an additional delivery fee will be applied for resending of the order back to you. – PLEASE NOTE, DUE TO THE NATURE OF OUR PRODUCTS DPD ARE UNABLE TO LEAVE YOUR ORDER IN A SAFE PLACE OR WITH A NEIGHBOUR.

Aesthetic Pro Wholesale Limited is not responsible for any loss of income due to non-delivery or late deliveries.

If your driver attempts delivery and you are not available to accept the parcel, your order will be delivered to us, an additional delivery fee will be applied for resending of the order to you.

Receipt of Orders:

This delivery option is only available for Aesthetic Pro compatible parcels where the customer’s mobile number and email address has been provided to supply a delivery change notification from DPD.

Customers are responsible for checking and confirming the right delivery address for every order placed with Aesthetic Pro Limited

UK Deliveries:

All orders placed before 2.30 pm Monday to Thursday will be sent with our standard Next Day delivery service with DPD, excluding on Sundays or Bank Holidays.

Next Day by 10:30 am or 12 pm services are available as upgrades for an additional fee.

Next Day by 10:30 am or 12 pm services are subject to location.

If you change the delivery address on the DPD app on the day the parcel is due to be delivered, we are unable to guarantee that your parcel will arrive that day.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Sales@aestheticpro.co.uk. Please note that returns will need to be sent to the following address: 16 Horsemarket Street, Warrington. WA1 1XL

If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Sales@aestheticpro.co.uk. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Sales@aestheticpro.co.uk.